Start with an unpaid invoice.
Add the amount and what your customer has said. No reply? That’s useful to know too.
FOR THE WORK YOU’VE ALREADY DONE
A late invoice.
A clear
next move.
Another reminder won’t explain what’s stuck. Put your invoice, agreement and customer’s reply together. See what needs to happen next.
Find your next moveTry the fictional workspace. No sign-up. No payment.
For the people keeping buildings clean,
grounds cared for, and businesses running.
A case, opened upFictional example
1042Alder Property Group
£2,400.00
£2,400.00
Two billed visits have no approval in this pack.
Twelve visits.
One unpaid invoice.
The invoice lists 12 cleaning visits at £200 each. It shows the charge, but not whether every visit was approved.
The purchase order
covers ten.
This purchase order authorises 10 visits at £200 each. Another approval may exist. None is included in this pack.
Missing
Two extra visits.
No approval on file.
Next action · Action owner: YouAsk for approval of the two extra visits.
Basis: 12 visits billed; 10 on the purchase order. Approval for the extra two is missing from the records.
Found in recordsCause of delay not confirmed by the customer.Last checked: 16 Sep 2026 · sample review
+Tap a record. Follow the difference.
Every action has a basisEvery finding has a sourceYou stay in control
01 / A SMALLER LIST OF UNKNOWNSDon’t chase everything.
Don’t chase everything.
Know what to do next.
One place for the question, the evidence and the person who needs to act. Check it between sites. Pick up where you left off.
Give the next step a reason.
A missing reference. A site manager’s approval. A payment date to check. Keep the source beside the action.
Get a closer look when you need one.
A person checks what was agreed, delivered and billed. You get specific findings, with the records behind them.
“Overdue” is a date.
It isn’t an explanation.
We won’t guess why your customer hasn’t paid. When the records don’t tell us, we say so — and help you ask the next useful question.
See the action list02 / START SMALLRoom to organise.
Room to organise.
Help to untangle.
Keep five invoices in view for free. Pay only for the ones that need someone to go through the records.
A few straight answers.
We cannot promise that. We show what your records support, what is missing, and a specific next step. Your customer still controls their payment process.